Your Questions, Answered
Your Questions, Answered
Have a question? You’re in the right place. Below you’ll find answers to the most common questions about sizing, shipping, care, and your Blye Snuggler. If you can’t find what you’re looking for, we’re always happy to help — just reach out.
About Blye
What does “Blye” mean?
What does “Blye” mean?
Blye (/blī/) means a moment of calm, a sense of care, and a better way to connect. To Blye is to care deeply for your pet, your planet, and your peace of mind. It reflects our mission to simplify pet care and nurture calm, connected relationships between pets and their people.
Who is Blye?
Who is Blye?
Blye is a premium pet wellness brand focused on creating calming products designed to help pets feel secure, and on deepening the bond between pets and their people. Every Blye product is designed with care, simplicity, and thoughtful functionality.
The Blye Snuggler
What is the Blye Snuggler?
What is the Blye Snuggler?
The Blye Snuggler is a calming vest designed to help dogs feel more secure during stressful moments. It combines gentle pressure, optional ear coverage, and familiar scent to support calm routines.
How does the Blye Snuggler work?
How does the Blye Snuggler work?
The Snuggler applies light, even pressure around your dog’s body, similar to a comforting hug. The soft turtle-neck can be folded up over the ears for a cosy, covered feel.
It can also be paired with familiar scent to create an added sense of reassurance.
What situations is the Snuggler designed for?
What situations is the Snuggler designed for?
It is commonly used during thunderstorms, fireworks, car travel, vet visits, grooming, new environments, separation, or whenever your dog feels unsettled. Before leaving your dog in it, see 'Using the Snuggler safely'.
Will it work straight away?
Will it work straight away?
Not always. Introduce it in a few short, calm sessions with treats before you use it on a loud night. Results vary between dogs.
Is the Blye Snuggler a medical or training product?
Is the Blye Snuggler a medical or training product?
No. The Blye Snuggler is a comfort aid, not a medical device. It works best alongside positive reinforcement, predictable routines, and a supportive environment.
Fit & Sizing
How do I choose the right size?
How do I choose the right size?
Measure your dog’s chest at the widest part of the rib cage, just behind the front legs. This is the most important measurement for selecting the correct size.
We also recommend checking your dog’s back length, measured from the base of the neck to the base of the tail, to ensure overall coverage and comfort.
What if my dog is between sizes?
What if my dog is between sizes?
If your dog falls between sizes, we recommend choosing the larger size. The adjustable Velcro pressure straps allow you to fine tune the fit, ensuring it feels snug, secure, and comfortable.
How snug should the Snuggler be?
How snug should the Snuggler be?
The Snuggler should feel secure but not restrictive. You should be able to fit two fingers comfortably under the vest.
Can my dog move and lie down comfortably?
Can my dog move and lie down comfortably?
Yes. When fitted correctly, your dog should be able to walk, sit, and rest naturally without rubbing or pressure.
Is it suitable for puppies or senior dogs?
Is it suitable for puppies or senior dogs?
Yes, provided it is sized correctly and introduced gently. Puppies should be remeasured regularly as they grow.
Use & Care
When should I put the Snuggler on?
When should I put the Snuggler on?
For predictable triggers, put the Snuggler on 20 to 30 minutes before the event so your dog can settle while the environment is still calm.
Can I use familiar scent with the Snuggler?
Can I use familiar scent with the Snuggler?
Yes. Many dogs find familiar scent comforting. The Blye carry and scent bag allows you to gently transfer the scent of a well loved item, such as a T shirt or bedding, onto the vest.
This can be especially helpful during travel, overnight stays, or new environments.
How do I use the carry and scent bag?
How do I use the carry and scent bag?
Place a familiar item inside the carry and scent bag for several hours or overnight. Allow the Snuggler to absorb the scent naturally before use. No sprays or additives are needed.
How long can my dog wear the Snuggler?
How long can my dog wear the Snuggler?
As long as they're comfortable in it and the safe-use rules are met. Start with short sessions and build up. See 'Using the Snuggler safely'.
Can my dog sleep in it?
Can my dog sleep in it?
Once your dog is used to it, they can sleep in it overnight. On hot nights, only in a cooled room. Take it off if they chew it, scratch at it or seem uncomfortable. Check the hood sits over the ears, not over the eyes.
Will my dog get too warm?
Will my dog get too warm?
The fabric is light. If your dog seems hot, take it off. See Using the Snuggler safely.
How do I wash the Blye Snuggler?
How do I wash the Blye Snuggler?
Machine wash cold on a gentle cycle and air dry. Avoid heat to maintain the shape and fit.
Returns & Refunds
What if I ordered the wrong size?
What if I ordered the wrong size?
We'll send the right size free. Email hello@blye.co within 30 days of delivery with your order number. Post the original back (Calm Kit orders in Australia get a free return label), send us the tracking number and we'll send the new size at no charge.
What if the Snuggler does not suit my dog?
What if the Snuggler does not suit my dog?
Every dog is different, so we have the 30-day Calm Promise. If the Snuggler isn't right for your dog, send it back within 30 days of delivery for a full refund. Worn is fine, as long as it isn't damaged.
How long do I have to return my order?
How long do I have to return my order?
30 days from delivery. Email hello@blye.co with your order number to start. Calm Kit orders in Australia get a free return label from us. For Snuggler-only orders, return postage is paid by you. Please use a tracked service.
How do refunds work?
How do refunds work?
When your return arrives, we refund the full price to your original payment method. If a Calm Kit is refunded, access to the app and e-book ends.
Safety & Support
Using the Snuggler safely
Using the Snuggler safely
- Start at home, with you there. Put it on for a few minutes on calm days, with treats. Do this at least three times and watch how your dog takes it before you go out and leave it on.
- Going out? Start short. Leave it on for a few minutes first, then build up. Only leave your dog in it if they rest in it happily and don't chew, scratch or try to wriggle out of it.
- Chewers stay home. If your dog has ever chewed the vest or other fabric, take it off before you leave.
- Watch the heat. Storm season is hot and humid. Only on hot days if the room is cooled. Never in hot sun or a hot car. Take it off after exercise or if your dog's chest feels hot under the vest. Panting can be fear or heat, so if you can't tell, take it off. Flat-faced breeds overheat faster. Leave water out.
- Check the fit. Snug, not tight. You should be able to slide two fingers under the straps. It should not rub the armpits or press on the genitals. After each wear, check the skin under the straps for rubbing or redness.
- Keep the face clear. Check the hood sits over the ears, not over the eyes. Never over the nose or mouth. The hood is built in and is meant to stay up over the ears during noise, including when you are out.
- Sleep. Once your dog is used to it, they can sleep in it overnight. On hot nights, only in a cooled room.
- Take it off if your dog freezes, scratches or chews at it, tries to back out of it, or seems more stressed.
- See a vet urgently if your dog pants heavily and won't settle, has very red or pale gums, vomits, staggers or collapses. Cool them with tepid (not ice-cold) water and go to the nearest vet.
- See your vet or a qualified behaviourist if fear is severe, getting worse or started suddenly, if your dog panics when left alone, hurts themselves or tries to escape, or if it comes with limping, stiffness or other changes. Pain can make dogs more sensitive to noise.
Can my dog wear it with a harness or collar?
Can my dog wear it with a harness or collar?
Yes, in most cases. Ensure nothing rubs or creates pressure points and adjust as needed.
Should I seek advice before using the Snuggler?
Should I seek advice before using the Snuggler?
If your dog has an existing medical condition or mobility concerns, it’s best to seek professional advice before use. If your dog's fear is severe, talk to your vet.
How can I contact Blye?
How can I contact Blye?
Our team is always here to help. Visit our contact page and we will get back to you as soon as possible.
